Here are some of the most frequently asked questions by our customers when making their initial enquiries about a function with Big Night Out. If you have a question about any aspect of your event, give us a call or contact us with anything that's on your mind.

 

Do you need a deposit for a function and when is the payment due?

Here at Big Night Out we have a simple and straightforward pricing and payment policy. We require just under 50% deposit for your event within 14 days of us sending you our confirmed booking pack. Then we ask for all remaining payment no later than 14 days from the date of the event. If we have to cancel your event, (so far we've NEVER cancelled on any of our customers) we will refund you in full of course. If for some reason, you have to cancel an event with less than 30 days notice, you are unfortunately not entitled to a refund. (There are exceptions to this and these can be found in our terms & conditions)

Will you turn up for my wedding? Will you be on time?

This is possibly the most asked question to any mobile disco or DJ company. Our answer is simple... Of course we will! Having been established for eight years as a full time professional company who does discos as a career and not a part time hobby, this is our livelihood. To not turn up at any event or be significantly late would be firstly very distressing for the customer, secondly be detrimental to our reputation and thirdly, just ridiculous! This has NEVER happened as yet and we don't plan on starting the ball rolling either!

Do you charge for setting up & packing down? How long does it normally take?

No we do not. Our price packages include all of the necessary setup & packdown times unless there are extreme circumstances. Our standard set up time is around 80 mins for an average sized function. This may vary though according to the layout of the venue. It is important to point out that a ‘normal’ venue would be one where the room or function is taking place is at ground level, has a short to medium distance from the unloading area to the set-up area, and has easy parking, no narrow or unsuitable passageways etc. This time can also increase if you choose an event that will require plasma screens, data projectors and large amounts of lighting effects and so on. We take around 45 mins to one hour to pack down too.

Do you do karaoke?

We can cater for your every singing and performing wishes! Karaoke has an additional charge of £150. We only use a professional system and will have around 3000 tracks at your singing disposal!

Do you take requests?

Of course! We positively encourage the crowd to request us their favourite music. But we are also expert in judging a crowd and playing music to suit you, trust us!

I have some unique songs on CD or memory stick. Can & will you play them?

With our database of around 24,000 tracks, we really do have a vast range of styles and an eclectic mix of music. There are times though when you will want a very specific piece of music, say for your first dance, which we don’t own. We simply buy or download the exact music you require, no extra charge, no matter how tricky it is to find. Our wedding customers in the past have had friends or relatives that are in bands for example, their music has been recorded onto CD or put onto a USB flash drive or memory stick and this can be played on the evening.

How much space do you require to set up?

That's an easy one! Simply click on price packages to view each of the different sized dimensions. We do have minimum setup dimensions that are required, these can be viewed in detail in our terms & conditions. We make sure that we cover all wires / cabling with proper ducting, and all lighting fixtures will be at least 8 feet high in the air. Health & Safety regulations are paramount to us and become the priority when we are working at a venue.

Can you set up the equipment outside?

Basically the answer is no, absolutely not. If however, your function is being set up in a professionally installed marquee where there is total guarantee that rain will not leak inside, then yes. As you can imagine, pro quality lighting and sound equipment isn’t too happy when water is added to its insides! We know an excellent marquee hire company with very competitive charges for your intended outdoor event.

Do we need to provide the DJ’s with food & drink?

Although it’s a very nice gesture, we NEVER expect you to let us hover over your buffet and Bolly! All of our staff will have either bought food of their own or eaten before the event. We will also buy our own drinks at the bar.